An Intensive Professional
Development Training Course on
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The Conflict Management and Resolution Course gives professionals the skills, frameworks, and personal confidence to handle workplace disputes effectively — from early-stage disagreement through to structured resolution and escalation management.
Conflict is inevitable in any organisation. What separates high-performing teams and leaders is not the absence of conflict, but the ability to manage it constructively. This course reframes conflict as a natural and sometimes necessary driver of innovation and change — while equipping delegates with practical tools to prevent it from becoming damaging.
Across five focused days, delegates develop capability across the full conflict lifecycle — building advanced communication skills, emotional intelligence, negotiation techniques, mediation and arbitration knowledge, and a personal conflict resolution plan.
The Conflict Management and Resolution Course is built for professionals who need to lead difficult conversations, manage team dynamics, and create a culture where conflict is handled with clarity, professionalism, and purpose.
The Conflict Management and Resolution Course is designed to build confident, capable professionals who can identify, manage, and resolve conflict at every level of an organisation — while also developing the personal leadership qualities that make resolution possible.
By the end of this course, participants will be able to:
The Conflict Management and Resolution Course is designed for professionals who lead people, manage teams, or operate in environments where disagreement, negotiation, and resolution are part of their daily responsibilities.
This course is suitable for:
The Conflict Management and Resolution Course is delivered through an engaging, reflective learning approach that combines frameworks and models with personal development and practical application. The course moves progressively — from understanding conflict and its context, through communication and leadership skills, to negotiation, resolution frameworks, and personal planning.
Delegates are encouraged to bring real workplace scenarios, making the learning directly relevant to the challenges they face.
Delivery methods include:
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Common questions about our training courses
Delegates will learn classic negotiation theories, the art of active listening and questioning, techniques for creating solutions and building agreements, and practical approaches to reaching resolution even in difficult situations. These skills are developed through workshops and scenario-based practice, giving delegates confidence to negotiate effectively in real workplace contexts.
Yes. Day 3 covers mediation, arbitration, and litigation as formal dispute resolution options — explaining when each is appropriate, how they differ, and how to apply them within an organisational context. Delegates leave with a clear understanding of the full spectrum of resolution options available to them.
The course dedicates specific focus to building a culture of resolution — covering how leaders model constructive conflict behaviour, how resolution frameworks become embedded in team practice, and how to prepare an organisation to handle disputes before they escalate. Delegates leave with practical tools to influence culture change, not just individual interactions.
Day 4 focuses specifically on resolution frameworks and difficult conversations — covering how to acknowledge conflict, take control of the situation, manage the resolution process, and build lasting agreements. Delegates practise these frameworks in structured exercises, leaving with a clear, repeatable approach to conversations they previously found challenging.
Emotional intelligence is addressed as a core leadership skill within the communication and personal dimension module. Delegates explore self-awareness, understanding others, and managing their own responses under pressure — capabilities that directly determine how effectively a professional can navigate and resolve conflict situations.
Self-management under pressure is addressed directly within the communication and leadership module. Delegates develop personal strategies for managing stress, maintaining composure, and staying effective during difficult interactions — an often-overlooked but critical capability for anyone who regularly handles workplace conflict.
