Operational Excellence in
Project Management During and After Crisis

The Operational Excellence in Project Management During and After Crisis Course gives project managers, team leaders, and technical professionals a comprehensive, practically grounded framework for managing projects through and beyond crisis covering project initiation, team leadership, planning, risk management, monitoring and control, and project closure within the specific context of operating under crisis conditions.

Managing projects during a crisis demands more than standard project management competence. Uncertainty is higher, team dynamics are more complex, communication requires greater care, change happens faster, and the stakes for getting risk management and monitoring right are significantly elevated. Professionals who apply operational excellence disciplines in these conditions with strong fundamentals, clear structures, and adaptive leadership deliver measurably better project outcomes.

This course addresses every stage of the project lifecycle through a crisis and recovery lens — from organisational vision alignment and stakeholder management through team building under pressure, safe communication, conflict handling, planning and scheduling fundamentals, risk management, S-curve monitoring, earned value management, and structured project closure and hand-over.

The Operational Excellence in Project Management During and After Crisis Course is built for project professionals who want the knowledge, leadership tools, and governance disciplines to manage projects with excellence regardless of the external conditions they face.

The Operational Excellence in Project Management During and After Crisis Course is designed to develop comprehensive project management capability across the full lifecycle — from initiation and team leadership through planning, risk management, monitoring, and closure with a specific focus on operational excellence during and after crisis conditions.

By the end of this course, participants will be able to:

• Explain organisational vision, mission, and strategy as the context for project selection and initiation
• Define projects, project management, and project stakeholder roles and apply project startup and mission definition principles
• Select project managers effectively and build, empower, and lead project teams with safe communication and conflict handling capability
• Apply project planning fundamentals including work definition, sequencing, duration estimation, and acceleration techniques
• Select and apply appropriate project communication tools to planning outputs
• Estimate project costs, apply risk management processes, tools, and techniques, and design monitoring and control systems using S-curves
• Implement change control systems and apply audit and meeting management principles
• Establish project baselines as the foundation for performance measurement
• Apply Earned Value Management to project monitoring and progress reporting
• Close projects effectively including hand-over to operations, success evaluation, and lessons learned

The Operational Excellence in Project Management During and After Crisis Course is designed for project managers, team leaders, technical professionals, and project practitioners who manage or contribute to projects in environments affected by crisis, disruption, or significant uncertainty and who want a structured, practical project management foundation that delivers operational excellence under pressure.

This course is suitable for:

• Project managers responsible for end-to-end project delivery in crisis-affected or post-crisis environments
• Team leaders and supervisors who lead project teams under conditions of uncertainty, remote working, or operational disruption
• Technical and operational professionals who manage projects alongside functional responsibilities in complex, changing environments
• PMO professionals who support project delivery governance during and after crisis conditions
• Programme managers overseeing multiple projects in environments where crisis has disrupted normal delivery patterns
• Risk management professionals applying risk governance and monitoring disciplines to projects in high-uncertainty environments
• Graduate project management professionals building a practical foundation in project management with crisis resilience built in
• Any professional responsible for project delivery who wants to develop operational excellence capability applicable in both normal and disrupted conditions

The Operational Excellence in Project Management During and After Crisis Course is delivered through a structured, lifecycle-aligned learning approach that moves from organisational context and project initiation through team leadership, planning, risk management, and monitoring to project closure and evaluation. Each day addresses a distinct project management domain, with crisis and recovery context woven throughout to ensure the learning is directly applicable to challenging operational conditions.

Practical discussions, risk management tool application, S-curve and EVM exercises, and project closure frameworks are integrated throughout, ensuring delegates connect project management fundamentals to the real conditions they face in crisis-affected project environments.

Delivery methods include:

• Instructor-led sessions covering project management fundamentals, team leadership, planning, risk management, monitoring, and closure
• Project initiation and stakeholder discussions applying vision, mission, and project selection alignment to crisis context
• Team building and leadership sessions examining project manager selection, delegation, safe communication, and conflict management under pressure
• Project planning and scheduling sessions applying work definition, sequencing, duration estimation, and acceleration techniques
• Project closure and hand-over sessions applying hand-over, success evaluation, and lessons learned disciplines

• AZTech Certificate of Completion for delegates who attend and complete the training course
• The applicable PMI Professional Development Units/Contact Hours will be reflected in the Certificate of Completion